Customer Support

If this is your first time ordering from us, we would first like to say “thank you” for giving us an opportunity to serve you. You are not alone when you’re shopping at Ames Walker. We will help you every step of the way to ensure your comfort and satisfaction. Whether you need to place an order, ask for assistance selecting the proper product, or if you need additional information, our team of certified experts is here to help with over 25 years combined experience. If you are a returning customer, thank you so much for the trust you place in us. We will continue to deliver the widest selection, lowest prices and attentive customer service that have made us your choice for so many years.


You may order from us, request a catalog or contact us from our web site 24/7. For the fastest response to any of your questions, you may reach us during our regular business hours. We do our best to respond to any questions or requests for information within the next business day. 


Monday-Friday, 8:30am-5pm 

Toll Free Line: 1-866-232-3655 

Direct Line: 1-336-625-5356 

Fax: 1-336-629-0632



• Order 24/7 directly from this secure website 

• Call our team of certified experts 1-866-232-3655 

• Fax your order to 1-336-629-0632 

• Mail your order to Ames Walker International, 300 Industrial Park Ave, Asheboro, NC 27205. 

95% of AmesWalker orders ship within 1-2 business days. Orders placed during a sale or holiday may take us a little more time, but don’t worry, we will work hard to get all orders out as quickly as possible!


We accept Visa®, Master Card®, American Express®, or Discover®. Your credit card is charged when you place your order. We will send you an email confirmation when you place your order and when your order is shipped. We will also notify you by e-mail or phone in the rare instance when there is a problem fulfilling your order.  


95% of Ames Walker orders ship from our warehouse within 1-2 business days. 

PLEASE NOTE: UPS does NOT deliver to PO Boxes and requires a physical address. UPS does NOT deliver on weekends or holidays. Expedited shipping charges are non-refundable. 

Additional shipping charges may occur for expedited shipping on heavier items. Customer service will contact you if there is an increase in shipping. 

To check the status of any order, call us toll free at 1-866-232-3655 or at 1-336-625-5356 to inquire.

*Shipments sent outside the US may also incur an import duty, excise tax, VAT or other charges from the government of the destination country. Persons receiving the shipments are legally obligated to pay the duty and VAT charges. Please take note - Ames Walker does not collect any duty or tax on international shipments and cannot be responsible for any of these charges.

For further assistance, including additional information on shipping options and rates, please contact us or call us at 1-336-625-5356 or toll-free at 1-866-232-3655. 

The Ames Walker Six Month Return Policy!

Up to Six Months to Return Items:
• Within 6 months of the original purchase date, a new item in it's original, sealed packaging may be exchanged.
• Within 30 days of the original purchase date, a new item in its original, sealed packaging, can be returned for a full product refund or for an exchange.
• Items marked for Final Sale or non-returnable on our website may not be returned or exchanged.
• Exchanges are shipped once we receive and process your returned package. If you don't have time to wait on the exchange, then it's best to place a new order and you will be credited for the item you are returning once your return is received and processed.
Note: Please call for an RA # before shipping us a return.
For details and instructions on returns outside of the US, please reach us by phone at 866-232-3655. You may also email us at